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Charter Coordinator

Charter Coordinator

CrewBloomPH
30+ days ago
Job type
  • Quick Apply
Job description

We are seeking a Charter Coordinator to oversee and manage all aspects of our clients' flight experiences, including Aircraft Owners and Block Charter Clients. This role requires exceptional client-centered customer service skills, a thorough understanding of CFR 14 Parts 91 and 135 regulations, and the ability to thrive in a dynamic, fast-paced team environment.

Job Responsibilities

  • Maintain a culture of total customer service focused on anticipating our client's needs and exceeding their expectations.
  • Communicate any operational issues, as appropriate, to our clients.
  • Ability to Type at least 40WPM accurately.
  • Document and maintain compliance with contractual obligations to all Clients (Aircraft Owners, Block Charter & Retail Charter Clients).
  • Receive and provide accurate quotes for charter requests by clients and / or other operators or brokers.
  • Proactively resolve Client issues and disputes
  • Analyze aircraft fleet utilization to serve the client's needs best and maximize overall safety and profitability.
  • Assist in crew scheduling and crew resource utilization along with Logistics Coordinator and Chief Pilot
  • Notify and brief all crew members associated with scheduled trips, maintain communications with crew, and assist in all crew-associated travel plans.
  • Monitor weather and airport conditions daily to ensure daily operations can be accomplished safely and without unexpected interruption.
  • Actively Flight Follow; monitoring all aircraft movements both in the air and on the ground. Coordinate aircraft towing and fueling when and where necessary.
  • Effectively communicate with the maintenance team and crew regarding scheduled and unscheduled maintenance events.
  • Responsible for oversight and efficient / accurate processing of all Owner and Charter trip invoices.
  • Utilize FOS to its maximum ability by incorporating scheduling updates to profiles, airport / aircraft information, maintenance warnings and aircraft times, accounting, and invoicing.
  • Maintain and continually improve Client and Vendor contact information in FOS.
  • Learn to utilize computer systems and programs to perform job duties to include but not limited to : FOS, Flight Explorer, and Microsoft Office Suite. Record Keeping and Database Maintenance
  • Record all flight data from completed trips using the Trip Completion Checklist.
  • Take notice of aircraft discrepancies and report them to Maintenance.
  • Follow established protocols per FOS Database management.

Requirements

Required Qualifications :

  • College Degree (Aviation or Business degree preferred) Previous aviation or hospitality industry work experience
  • Experience with and an understanding of corporate aircraft operations and FAA regulations CFR 14 FAR 91 and 135

    • Preferred Qualifications :

  • FAA Dispatch Certificate or Pilot Certificate
  • Experience working with various flight software
  • Previous aviation industry-specific work experience

    • Knowledge, Skills, and Abilities :

  • General knowledge of geography, aviation meteorology, customer service, and corporate aircraft types and performance.
  • Exceptional communication, writing, and teamwork skills.
  • Solid computer skills, proficient in MS Office software
  • Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines
  • Ability to work as a team member while meeting individual performance goals
  • Must be able to work in a fast-paced, demanding environment and demonstrate the ability to juggle and prioritize multiple tasks.

    • Minimum Technical and Work Environment Requirements :

  • Internet Connection :
  • Primary internet connection with a minimum speed of 15 Mbps .
  • Backup internet connection with at least 10 Mbps .
  • Backup connection must be capable of supporting work during a power outage.
  • Primary Device :
  • Desktop or laptop equipped with at least :
  • Intel Core i5 (8th generation or newer) , Intel Core i3 (10th generation or newer) , AMD Ryzen 5 , or an equivalent processor.
  • A minimum of 8 GB RAM .
  • Backup Device :
  • Must meet or exceed the performance of an Intel Core i3 processor.
  • Must be functional during power interruptions.
  • A functioning webcam .
  • A noise-canceling USB headset .
  • A quiet, dedicated home office space .
  • Peripherals and Workspace : A smartphone for communication and verification purposes.

    • Benefits

  • Join Our Dynamic Team :  Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
  • Embrace the Opportunities :  Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
  • Limitless Career Growth :  Unlock a world of possibilities and resources to propel your career forward.
  • Fast-Paced Thrills :  Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
  • Flexibility, Your Way :  Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
  • Work-Life Balance at Its Best :   Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
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