Customer Service Officer

Job Description

At Emapta, saying 'We're a Family' means we're also your second home at work, and our ratings prove it!

4.5 GLASSDOOR RATING

4.5 FACEBOOK RATING

93% CANDIDATE REFERRAL

Our goal is to build your local careers with global impact, so you can achieve your ambitions and full potential without the need to work abroad.

Help customers by assisting them with their enquiries, helping them with tech and troubleshooting

Troubleshoot technical faults, remotely controlling equipment, recording and logging calls and other administrative duties

Acknowledge, resolve, and record parker complaints and escalate any unresolved issues.

Ensure all relevant databases are correctly and efficiently set up with car park data so that no operational delays occur.

Collect payments from customers who have one or more breach notices

Monitor and update data on the system.

• Requirements

Amenable to work shifting schedules, graveyard shifts, holidays, and weekends in St. Francis Square, Mandaluyong City

Three to twelve months of experience in the same profession or one year of experience in a customer-facing profession is required.

Advanced computer literacy and data entry skills are a must

Above-average salary

20 leave credits (5 days convertible to cash)

Opportunities for personal and professional growth

At Emapta, saying "We're a Family" means we're also your second home at work, and our ratings prove it!

4.5 GLASSDOOR RATING

4.5 FACEBOOK RATING

93% CANDIDATE REFERRAL

Our goal is to build your local careers with global impact, s