It Service Dispatcher

Being the first point of contact for incoming service desk calls.

• Ensuring inbound calls to the service desk are answered promptly and professionally.
• Ensuring client issues and information are logged appropriately into the ticketing system.
• Reviewing Technician tickets for any communication needs and replying to clients promptly.
• Providing dispatching of service tickets to appropriate teams.
• Bolstering client satisfaction by increasing call pick-up rates.
• Notifying Technicians, Team Lead, and Service Coordinator of incoming support calls and high-priority requests.
• Delighting our clients.
• Balancing responsibilities to ensure efficiency

Pay : Up to Php40,000.00 per month

Schedule :

Supplemental pay types :