Back Office Analyst / Nonvoice Account Eastwood

We're Hiring.

We are hiring aBack Office Analyst roleto join our Financial team.

Our Back Office Analyst is an integral role in the operations of our Manila Office.

The details.

• Day-to-day responsibilities

Review accounts with disputed items and exhaust recovery options to avoid taking financial losses

Process disputed items according to the association and federal government guidelines

Correspond with cardholders, merchants, and merchant banks as part of processing dispute cases

Manage prepaid card negative balances, and minimize losses by utilizing chargebacks

Maintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requests

Perform other duties as assigned by Department Management.

With at least 1year of BPO Experience and6 months of financial background (have worked with a banking institution or program, credit card disputes, debit card disputes, financial technology,mobile banking, digital banking, etc.)

Average English communication skills

Must be willing to work in Eastwood, Quezon City

Must be willing to work on shifting schedules

The Perks.

Medical, Dental, Vision, and Life Insurance Benefits

Paid Time Off

Retirement Benefits

Learning and Development Opportunities

What we do.

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations.

Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.

We want you.

We're committed to creating an inclusive employee experience for all.

Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone feels free to be their most authentic self.

We're Hiring.

We are hiring aBack Office Analyst roleto join our Financial team.

Our Back Office Analyst is an integral role in the operations of our Manila Office.

The details.