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Customer Service Representative (Aesthetic Clinic)

Customer Service Representative (Aesthetic Clinic)

Carisma Spa & WellnessPhilippines
30+ days ago
Job description

Carisma Spa & Wellness is a distinguished award winning world luxury spa with experience offering a superior service in 5-star hotels, luxury holiday resorts and thalasso centres along the Aegean and the Mediterranean coast of Turkey and Malta. Since 1990, its dedicated staff have enriched its guests' lives through a journey of well being, relaxation and rejuvenation. Carisma’s purpose is to help you become the best version of yourself. By nurturing the connection between body, mind and soul, Carisma Spa helps its guests reach their full potential. Through a tranquil escape from the stresses of everyday life, we take you on a journey of spiritual and physical awakening, leaving you feeling and looking great.

The Role

Note : Applications will only be considered if submitted via email to careerscarisma@gmail.com

Job Overview :

As a Customer Service Representative, you will be the first point of contact for our clients, delivering outstanding customer service and ensuring a smooth and professional experience from booking to post-treatment care. Your role will involve handling client inquiries, scheduling appointments, providing information about treatments, and ensuring customer satisfaction. A background or understanding of the aesthetics industry (particularly Botox and fillers) is preferred but not required.

Key Responsibilities :

Client Interaction :

  • Respond promptly and professionally to customer inquiries via phone, email, and live chat.
  • Provide detailed information about our aesthetic treatments, including Botox and fillers, and answer any client questions with confidence and clarity.
  • Build and maintain strong client relationships to enhance customer loyalty.

Appointment Management :

  • Schedule and manage appointments efficiently using the booking system.
  • Send appointment confirmations and follow-up messages to ensure a seamless client experience.

    • Problem Resolution :

  • Handle customer complaints or issues with professionalism and empathy, working to resolve them effectively.
  • Escalate complex issues to the appropriate team member when necessary.

    • Administrative Support :

  • Maintain accurate client records and update the system with relevant notes.
  • Provide feedback to the team on customer trends and suggestions for improving service.

    • Ideal Profile

    Qualifications and Skills :

  • Previous experience in a customer service role (preferably within the aesthetics, beauty, or wellness industry).
  • Strong communication skills with a professional and friendly tone.
  • Ability to multitask and remain calm under pressure.
  • Understanding of Botox, dermal fillers, and other non-surgical treatments (preferred but not essential – training provided).
  • Proficient in using booking systems and customer relationship management (CRM) tools.
  • Self-motivated and able to work independently in a remote setting.

    • What's on Offer?

  • Opportunity within a company with a solid track record of performance
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    Customer Service Representative • Philippines