Crm Officer

Weekly creation of reports and providing insights soon our CRM performance

Map and own the customer journeys and buying cycles within HubSpot, creating campaigns and workflows that support them from contact acquisition to retention

Create loyalty program and offers

Identify improvements in current CRM processes

Provide a / b testing of campaigns for improvements

• Qualifications

Have offline CRM retail experience

Knowledge in identifying customer journey touchpoints

Knowledge in loyalty programs

Have used any CRM platform before (preferably Hubspot)