Customer Service Representative

Job Description

Dayshift!

Enjoy work / life balance with no graveyard shift and have two (2) consecutive rest days guaranteed, A culture of Diversity & Inclusion, including 20 days paid leave to support Gender transitioning

Competitive salary package of up to PHP 25,000 including allowances + healthcare + incentives, COVID 19 Support including Annual Vaccination Program, 10 days Pandemic Leave and 2 days paid Vaccination Leave

HMO on the first day + 2 dependents upon regularization, Flexible hybrid way of working with ongoing work from home arrangements for successful applicants with a stable internet connection ( 10 Mbps speed)

Two of Australia's leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited.

TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix.

TPG Telecom is the second largest telecommunications company listed on the ASX.

Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.

We are a dynamic business this brings new opportunities for our customers and our people.

Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom.

Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.

• Responsibilities

Support our Australian residential internet, mobile phone or home phone customers with billing and account queries

Resolve customer issues by telephone

Servicing existing customers and cross-selling based on their needs

Provide excellent customer service

6-12 months' Telecommunications BPO Experience is preferred.

Excellent customer service attitude

Above average English communication skills Proficiency in English verbal and written skills is a must

Process-oriented with attention to detail

Positive attitude and willingness to learn and develop new skills

Friendly, positive manner and great at establishing rapport with customers

Experience with billing, credit card payments or financial matters is desired

Experience with a telecommunications or mobile account is an advantage

Interested Send your resume today!

TPG Telecom is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19.

Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

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Please refer to the job description.

Enjoy work / life balance with no graveyard shift and have two (2) consecutive rest days guaranteed, A culture of Diversity & Inclusion, including 20 days paid leave to support Gender transitioning