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Call Center

Call Center

Office BeaconPhilippines
30+ days ago
Job description

Job Description

  • Handling inbound and outbound calls.
  • Identifying customers’ needs, clarifying information, researching every issue and providing solutions.
  • Researching customer information using multiple resources and routing calls to the right resource.
  • Well-versed with company policies.
  • Building sustainable relationships with customers by going the extra mile
  • Maintaining records of the conversations with the customer and analyzing the data.
  • Submitting timely reports on performance, targets, and customer queries.

Minimum Required Qualifications

  • Prior experience in a customer support role.
  • Track record of over-achieving quota.
  • Solid phone and verbal communication skills with active listening.
  • Familiarity with CRM systems and practices.
  • Customer focus and adaptability to different personalities.
  • Strong multitasking, time management, and target-achieving skills.
  • Good command of the English language.
  • We encourage you to apply even if you don't check all the boxes!

    Benefits

  • Health plan
  • Life insurance
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    Call Center • Philippines