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Call Center
Office BeaconPhilippines30+ days ago
Job descriptionPrior experience in a customer support role. Track record of over-achieving quota. Solid phone and verbal communication skills with active listening. Familiarity with CRM systems and practices. Customer focus and adaptability to different personalities. Strong multitasking, time management, and target-achieving skills. Good command of the English language. Health plan Life insurance
Job Description
- Handling inbound and outbound calls.
- Identifying customers’ needs, clarifying information, researching every issue and providing solutions.
- Researching customer information using multiple resources and routing calls to the right resource.
- Well-versed with company policies.
- Building sustainable relationships with customers by going the extra mile
- Maintaining records of the conversations with the customer and analyzing the data.
- Submitting timely reports on performance, targets, and customer queries.
Minimum Required Qualifications
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Benefits
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Call Center • Philippines