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Quality Analyst
WebhelpPhilippines, Philippines9 days ago
Job descriptionResponsibility / Activity To handle all quality related work / assignments / projects given by the HOD Side by side coaching / audits for all Executives Live call monitoring for relevant cases that needs immediate attention Complaint handling, investigation, call retrieval Involve and peapre in presentation for weekly business review Defining action plans and process implementation to ensure targets and goals are met Achieve audit / score targets and ensure continuous growth in Quality assurance across supporting countries Constantly coach and monitor as well as mentor and develop Executives to excel in their performance to ensure quality is met and exceeded To generate and maintain daily reports on quality To analyze CSAT & DSAT for continuous improvement on services provided Critical and non-critical attributes reduction analysis Validate and contribute better ideas for all processes & documents for the implementation and maintenance To conduct motivation and fun activities Conduct trainings for New hires, Refresher courses Constantly look for ways to improve the QA form to cater for all center growth and changing needs Skills Profile Minimum 2 years of working experience in the related field Preferably Junior Executives specializing in Quality Control / Assurance or equivalent Excellent communication skills both verbal and written in English. Self-motivated with the ability to work remotely and under pressure Able to work independently and detail oriented Data oriented and positive mentallity Job Types Full-time, Permanent Salary Php34,500.00 - Php42,500.00 per month Benefits Health insurance Life insurance Promotion to permanent employee
Schedule :
- Rotational shift
- 13th month salary
Supplemental Pay :
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Quality Analyst • Philippines, Philippines