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Customer Service Representative (Hybrid / Non-Voice)
Infinit-O Manila IncPhilippines, Philippines5 days ago
Job descriptionZendesk experience preferred but not required Excellent English oral and written communication skills 4 years of relevant experience Direct users to Knowledge Based Articles Answer general questions Handle password resets and profile updates within the client's proprietary platform Escalate back to Tealbook management
Direct users to Knowledge Based Articles
- Answer general questions
- Handle password resets and profile updates within the client's proprietary platform
- Escalate back to Tealbook management as necessary
Enhance and build-out Knowledge Base with the goal to deflect / reduce support escalations back to Tealbook management Requirements
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Customer Service Representative • Philippines, Philippines