Systems Administrator (Nightshift)

Roles and Responsibilities

• Troubleshoot cloud, network & system issues
• Monitor active cloud, network, and server infrastructure
• Perform routine preventative maintenance on equipment
• Administer security measures to prevent system interruptions or breaches
• Execute sensitive data backup and restoration procedures
• Design, implement, and support Microsoft, Apple, and Linux-related technologies
• Design, implement, and support Remote access solutions like VPN, Remote Desktop Services, VDI
• Document all technical procedures and maintain accurate ticketing notes
• Improve customer service, perception, and satisfaction
• Escalate service or project issues that cannot be completed within agreed service levels
• Develop in-depth knowledge of the service catalog and how it relates to customer's needs
• Help to document internal processes and procedures
• Remain up to date with current and future technologies via publications, social media, groups, conferences, and more
• Mentor and train other team members on escalation procedures

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ShoreXtra Perks

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