Vendor Project Manager

As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MAIN PURPOSE OF ROLE

The Vendor Project Manager provides leadership to Welocalize employees (for example localization QA testers / reviewers) working onsite on client premises to ensure that projects are executed successfully and in a timely manner. The VPM serves as a liaison between Welocalize and the client to most effectively meet the client's needs and goals.

MAIN DUTIES

Work with the client and other project managers to coordinate testing efforts and schedule resources for projects in multiple labs / locations

Meet with the client to discuss and clarify briefs, policies and requests, deadlines, resource planning and allocation

Collaborate with project managers, testers and producers to keep testing schedules on track

Establish and maintain reliable internal tracking process to oversee attendance, schedules and performance as well as monitor the capacity and workload of testers / reviewers in different language groups

Receive new candidates from recruiters and make decisions to invite them for tryout or present them to the client

Guide tester / reviewer candidates through tryouts, serving as the primary contact and escort for testers while onsite at client facility

Manage onboarding procedures for new testers / reviewers

Provide technical and general linguistic training, coaching and guidance to address performance concerns and improve speed and quality of testers' / reviewers' work

Compile and maintain training materials and operating guidelines

Respond to testers' / reviewers' scheduling requests and other needs or issues

Gather information and feedback from testers / reviewers about performance, workload management, and any work-related issues

Actively seek feedback from the client about the team's performance; identifying challenges and inefficiencies in workflow and systems; and discussing areas of improvement

Work with the client company managers and producers to improve and streamline the localization / reviewing process, driving efficiency and effectiveness

Devise plans of action that engage multiple stakeholders to achieve desired results

Schedule team meetings as needed

Promote team-building activities during and after work hours

Report to Welocalize management about onsite activities, team performance, client feedback, requests and policy changes, short- and long-term planning

Report to Welocalize recruiters about immediate and anticipated language needs, upcoming projects, and the status of submitted candidates or testers / reviewers in training

Assist project managers and producers on various tasks

Ensure the safety and well-being of Welocalize employees on client premises (for example during emergency situations)

REQUIREMENTS

Education

Bachelor's degree in language, linguistics, HR, management, or related field, or equivalent work experience

Experience

2+ years experience in the QA, localization or globalization industry

Fluent in English and at least one additional language, with proven ability to assess quality in multiple locales.

Project management and capacity management experience

Natural leader who easily gains respect from and motivates team members

Ability to connect easily with colleagues and managers (both Welocalize and client) in a very diverse setting

Ability to communicate effectively with client company managers, linguists, onsite and offsite project managers, and testers across all vendors and language groups

People management experience

Excellent command of written and spoken English

High level of integrity and ability to handle information with discretion, discerning when confidentiality is important

Genuine team player who puts team first

High level of responsibility, ownership and accountability

Conflict management and mediation skills

Ability to stay calm under pressure and when facing conflicting demands from various stakeholders

Ability to address groups of 10-100

Ability to think strategically

Extreme attention to detail and great organizational skills for managing multiple tasks and project deadlines

Keen sense of judgment when prioritizing tasks and managing delivery of communications

Ability to troubleshoot and come up with solutions on the spot in a fast-paced, demanding environment

Experience providing trainings to people individually and in groups, in technical and other skills

Ability to present complex tasks in a simple and clear manner

Welocalize is committed to equal opportunities and in compliance with the General Law on the Rights of People with Disabilities, this vacancy is also available and we encourage those candidates who have a disability certificate (equal to or greater than 33%) to apply.