Customer Service Representative, Pampanga-Logistic

GET TO KNOW ALORICA

At Alorica, we only do one thing - make lives better, one interaction at a time.

We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Your mission (should you choose to accept it) is to provide online and offline back-office support for the site - basically, everything that needs to happen off the phone starts with you!

You'll be supporting the efforts of the contact center, and delivering insanely great administrative service.

KEY JOB RESPONSIBILITIES

Provides support to customers by assisting with processes, answering questions, doing research and handling any other detailed or extensive customer issues for inbound customer calls

Data entry

Identifies the processes and methods that make the most effective responses for customers

Accountable for meeting daily, weekly and monthly goals for current projects and responsibilities

Responds to requests for assistance and / or possible processing of credit card authorizations

Provides feedback reports on call issues related to downtime and / or training issues

Works on special projects as requested

WHY JOIN ALORICA

Every day, we aim to live up to our mission of creating insanely great customer experiences.

But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives better one interaction at a time.

And to do that, we need the very best people to join us.

But please, allow us to entice you further!

As an Alorica employee, you may receive :

Paid training

Flexible training schedules

Medical and dental benefits

Paid time off

Paid holiday

Retirement planning options (401(k))

Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more.

Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at best.

So what do you say Ready to take the next step

JOB REQUIREMENTS

• Minimum Education and Experience

High School Diploma or GED required / Senior High School Diploma college degree preferred

At least 6 months international voice call center experience is a plus.

Customer service experience and excellent communication skills is a plus.

Phone-related customer service a plus.

Amenable in working onsite in Makati.

Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time

Knowledge of phone dialer functions and call campaigns

Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)

Negotiation skills and assertiveness

Ability to use and basic troubleshoot phone and computer systems.

Excellent oral and written communication skills

Strong listening / comprehension skills

Ability to stay composed and objective

Patience / empathy

Flexibility and versatility in problem analysis and resolution

WORKING CONDITIONS

Work Environment

A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off

Constant usage of phone and computer systems

Physical Demands

Constant sedentary work.

You'll typically be sitting for most of the time, so be sure get up and stretch once in a while.

Your circulatory system will thank you.

TAKE THE NEXT STEP

Let's make lives better.

Let's defy the status quo.

And let's go beyond thinking outside the box - and decide to obliterate the box instead.

You ready Let's do this.

GET TO KNOW ALORICA

At Alorica, we only do one thing - make lives better, one interaction at a time.

We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locat