Technical Support & Client Communication
u0026bull Completely understand assigned clientu0026's technology : network, systems, and security, Be the expert for the rest of the team
u0026bull Will take responsibility on all after hour jobs like performing servers, workstations and other technologies restart, maintenance, and upgrades
u0026bull Audit environments based on the Efex standards and perform alignment tasks in a manner that does not disrupt, but enhances the client relationship
u0026bull Ability to identify and escalate potential client relationship problems and work hand in hand with EFEX team
u0026bull Core Requirements
completed
u0026bull Backup Technologies (Essential)
issues
troubleshooting issues
u0026bull Server Environments (Essential)
functions, based on alerting information, user
administration, and monitored patching where required.
functionality, DNS troubleshooting, firewall management
a VMware server, and checking VM status, basic
troubleshooting of issues
u0026bull Networking Systems (preferred)
reviewing potential issues before escalating
issues prior to escalation
Technical Support & Client Communication
u0026bull Completely understand assigned client\u0026's technology : network, systems, and security, Be the expert for the rest of the team
u0026bull Will take responsibility on all
System Administrator • Philippines, Philippines