Talent.com
This job offer is not available in your country.
Associate - Consultant

Associate - Consultant

SutherlandPhilippines, Philippines
26 days ago
Job description

Sutherland is seeking an attentive and goal-oriented person to join us as Consultant - Sales and Support Customer Care.

We are a group of driven and hard-working individuals.

If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

  • Consultants in this role get to
  • Be the Point of Contact
  • Ensure every customer is provided a world-class support experience when using Godaddy products.

Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.

Identify and relate with various customer needs and scenarios.

Transfer customers to appropriate departments when required.

  • Be a Problem Solver
  • Provide customers resolution / consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
  • Strengthen Relationships
  • Work and partner with others : Within a team-based environment.
  • Consistently Deliver
  • Achieve and maintain required metrics and goals.
  • Qualifications
  • Excellent knowledge of Portuguese (B2 spoken - B1 English spoken)
  • Spanish consultants : English B1 spoken
  • Some experience in a service or support center and related understanding of technical troubleshooting
  • Strong communication skills
  • Able to work positively in a fast-paced, changing environment.
  • Ability to multitask and have excellent organizational skills.
  • Creative, savvy articulate individuals, able to use great communication & decision-making skills and a positive outlook to help customers, manage problems and find ways to go above and beyond.
  • Willingness or skills for a customer-oriented job
  • Ability to work on flexible shifts, agreed in advance with the team
  • Precision, loyalty, organization
  • Articulate, bright and curious
  • Passionate about service
  • Sales experience preferred
  • High school diploma
    • Create a job alert for this search

    Associate Consultant • Philippines, Philippines