Manages and coordinates with Prodman Rollout and PCM Leads for the schedule and prioritization of business demands.
Manages the end-to-end activity of SIMPLE to COMPLEX demands within the Platform Config Mgt Team - From Release to Design and Implementation.
Conducts and provides a daily status update of every demand on their pipe with the Globe Release Team
Performs the following administrative tasks such as but not limited to :
Updates platform tracker using App sheet.
Daily alignment and monitoring of demands.
Monthly demands report creation.
Creates and reviews the completeness and correctness of the Work Implementation Plan.
Performs product development and database management.
Understands and visualizes test scenarios that may be used in analyzing and solutioning the business requirement.
Conducts internal testing and prepares necessary documents and approval for the implementation strategy.
Performs data extraction requests based on business needs.
Conducts configuration fixes on platforms managed by PCM affected by production issues based on agreed SLA.
Provides project delivery resources needed to support, onboard, and transition new capabilities for each platform managed by PCM based on an assigned full-time employee.
Analyzes and extracts different data records and logs (for AD HOC requests).
Analyzes, troubleshoots, and provides solutions on issues encountered in testing, deployment, and post-RFS projects.
Performs administrative tasks including but not limited to reporting, KPI monitoring, etc.
Other job-related activities that may be assigned from time to time.
Job Qualifications / Requirements
Education - At least graduate with a Bachelor's or Master's Degree in IT or any related course
Related Work Experience - At least 6+ years of relevant experience focusing on configuration management.
Knowledge
UNIX
Different Protocols (HTTPS / HTTPS, Diameter Gy / Sy / Gx)
PUTTY
SFTP
PHP and Web Server
Different SQL query and DB management
Create a complex script using SHELL or PERL
Use of network protocol analyzer for tracing and snipping
PS and CS core for SMS Call and Data flow
Deep Packet Inspection for traffic validation and tracing
Configuration of API integration and routing logic algorithm
Data manipulation using Linux OS
POC support in staging and production
Creation of script for a Bulk API trigger
Data manipulation using Linux command
Tracing and snipping for integration
Traffic validation using network protocol analyzer (e.g Wireshark)
Creation of script using Perl and shell
Running of different script tools such as seeding and extraction.
Logs checking and data records extraction.
API testing using different API tools such as soapui, postman, or command line.
Troubleshoot integration and connectivity issues
IP traffic validation on Globe DPI (must know how to use an IP calculator)
Skills
Must have the ability to communicate with business and provide solution and recommendation
Must have the ability to support extended hours, weekend work, and 24 / 7 on-call support
Must have the ability to focus on deadlines and deliverables.
Must have the ability to lead a team or small project.
Must be adept to work in a fast-paced environment with tight SLAs and Project Schedules.