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Customer Service Executive
WebhelpPhilippines, Philippines5 days ago
Job descriptionResponsibility Manage and resolve issues effectively to reduce repeat contacts and escalations Review and respond to complaints and disputes in a timely manner, ensuring empathy and professionalism in all interactions Engage with consumers who have missed payments via outbound calls Document and classify customer interactions accurately to help identify trends Share pain points and emerging issues promptly with stakeholders Develop in-depth knowledge on product features, local regulation and financial processes and policies Requirements 1+ years of experience in a customer support role, preferably in financial services or online marketplace Good judgement and problem-solving skills Language fluency C1 fluency in English Sales Skills with up and cross-selling and return deflection experience Willing to support operation functions on evenings, weekends and public holidays Possessed strong time management skills and motivated to exceed expectations. Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs. Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation) Preferably with strong computer navigation skills, able to work with multiple systems and the ability to learn and adapt to new ones Flexible and able to adapt changes Self-motivated individual to do repetitive tasks Able to work in fast-paced, high-intensity work environment Strong individual contributor as well as a team player Job Types Full-time, Permanent, Fresh graduate Salary Php27,000.00 - Php30,000.00 per month Benefits Health insurance Life insurance Opportunities for promotion
Schedule :
- Rotational shift
- Overtime pay
- Performance bonus
Supplemental Pay :
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Customer Service • Philippines, Philippines