Spanish Bilingual Blended Csr (Voice-Email-Chat)

of experience as a voice CSR in a BPO or Shared Services Company

• Customer Experience inclination ad knowledge
• Able to handle difficult customers - complaint management
• Detail-oriented : can identify small details and end a decision
• Logical - ability to comprehend the progression of steps in a logical and systematic pattern and understands the WHY.
• Adaptable to changing rules / guidelines
• Active communicator - proactively raises possible issues and helps defines solutions
• Reliable - can remain productive without constant check-in
• Participate in employee engagement activities