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T3 Engineer

T3 Engineer

Staff4MePH
30+ days ago
Job type
  • Quick Apply
Job description

Job Description

Staff4Me is looking for a dedicated and skilled T3 Engineer to join our technical support team. In this role, you will provide expert-level support for escalated technical issues, ensuring that our clients receive prompt and effective solutions. You will collaborate closely with Tier 2 engineers, vendors, and other stakeholders to troubleshoot complex problems and implement new technologies.

Responsibilities

  • Provide real-time assistance to Tier 2 engineers and PNOCs, handling escalated calls and technical issues.
  • Troubleshoot and resolve outstanding issues, coordinating with properties and recommending technician visits as necessary.
  • Manage circuit cutovers, ensuring that all IP blocks are properly configured and receiving adequate bandwidth.
  • Work with vendors to configure devices for new circuits and assist with cable runs to core switches.
  • Implement and troubleshoot PMS and portal page functionalities, including access code creation.
  • Conduct wifi surveys and troubleshoot issues related to third-party vendors, including conference services and payment systems.
  • Manage repeat dispatches for unresolved PNOC cases, ensuring that problems are thoroughly addressed.
  • Provide data analysis and correlation to identify faults in both wired and wireless production infrastructure.
  • Collaborate with engineering and logistics teams as well as third-party vendors for the integration of new equipment and technologies.

Requirements

  • Experience as a Tier 3 Engineer or in a similar technical support role.
  • Strong troubleshooting skills and knowledge of network infrastructure.
  • Preferred certifications related to network technologies (e.g., Ruckus certifications like RIXCI, RAZSA).
  • Excellent communication and problem-solving skills.
  • Ability to work independently as well as collaboratively in a team environment.
  • Experience with circuit configurations, PMS systems, and third-party service integration is a plus.
  • Benefits

  • Competitive salary and benefits package.
  • Opportunity for growth and career development.
  • Training and support to enhance technical and customer service skills.
  • Work in a dynamic and multicultural environment.
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