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Helpdesk Coordinator
SnaphuntPhilippines30+ days ago
Job descriptionResponding to Client service requests. Assigning ticket to the relevant engineer following up till the issues are closed. Taking updates from the engineer and updating the client in a timely manner Ensuring all standards and procedures are followed and maintained. Providing monthly help desk reports. You have at least 2 years experience, ideally within a Helpdesk / Technical Support role. You have excellent communication and interpersonal skills. You have working knowledge of Google Sheets, Email Communications, Whatsapp Communications, Communication Skills, Self Motivated and Ability to learn quickly You pay strong attention to detail and deliver work that is of a high standard You are highly goal driven and work well in fast paced environments You are a strong team player who can manage multiple stakeholders
The Offer
- Work within a company with a solid track record of success
- Flexible working options
- Work alongside & learn from best in class talent
The Job
You will be responsible for :
The Profile
The Employer
Our client is a group of technology companies servicing the IT needs of businesses, industries and governments in Bahrain, Kuwait, Oman, Qatar, Saudi Arabia & UAE.
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Coordinator Coordinator • Philippines