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L2 Support Engineer (Spanish speaking)

L2 Support Engineer (Spanish speaking)

Amaris ConsultingPhilippines
30+ days ago
Job description

Job description

We are looking for a L2 Support Engineer with extensive experience across at least two / three specialized technical domains as follows Datacenter / Telecom & Infrastructure / Middleware / Cloud Security / Database . The selected candidate will play a key role in ensuring high availability and continuity of critical IT services for core functions.

You will deliver Level 2 technical support in your area of specialization, contributing to the continuity, performance, and scalability of enterprise infrastructure and platforms. You will work within a multi-domain team operating remotely, with an initial onboarding and training period of approximately two weeks.

ABOUT THE JOB

  • Provide Level 2 technical support within one of the following areas : Datacenter, Telecom & Infrastructure, Middleware, Cloud Security, or Database
  • Manage incident resolution, troubleshooting, and root cause analysis for complex technical issues
  • Act as an escalation point for L1 support and collaborate with cross-functional teams to ensure service continuity
  • Monitor system performance and availability, applying best practices to maintain operational efficiency
  • Contribute to platform optimization and automation of repetitive or manual tasks
  • Support business continuity and contingency operations through proactive risk identification
  • Document procedures, incident reports, and technical solutions in alignment with internal standards
  • Participate in on-call rotations and occasional off-hours support when required
  • Ensure effective communication with both technical and non-technical stakeholders
  • Maintain a high standard of security, compliance, and performance across the supported environment

ABOUT YOU

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field
  • From 3-5 years of experience in IT support or engineering roles
  • Fluent in Spanish is a must
  • Good command of English
  • Solid knowledge and hands-on experience in at least two of the following areas

    • Datacenter : Experience with VMware, Veeam, virtualization, backup and recover. Skills in task automation, system tuning, and high-capacity systems

  • Telecom & Infrastructure : Experience with firewall (e.g. Fortinet, Palo Alto, Checkpoint), network troubleshooting, VPN connectivity
  • Middleware : Experience with hybrid cloud platforms and middleware (e.g. Kafka, JBoss, Tibco), CI / CD and automation pipelines, Red Hat, OpenShift, AWS / Azure, or CyberArk are a plus
  • Cloud Security : Hands-on knowledge of WAFs, IAM, security pipelines, cloud-native security (AWS / Azure), incident response. Background in DevSecOps and security automation tools
  • Database : Experience supporting enterprise-grade databases (e.g. Oracle, SQL Server, PostgreSQL)

    • WHY AMARIS?

    At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact. Here’s what you can expect when you join our dynamic community :

  • Global Diversity : Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
  • T rust and Growth : With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights.
  • Continuous Learning : Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
  • Vibrant Culture : Enjoy a workplace where energy, fun, and camaraderie come together through afterworks, networking events, and more.
  • Meaningful Impact : Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.
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    Support Engineer • Philippines