BPO Insurance Operations Analyst

Dayshift Schedule Backoffice Role Discover your 100% YOU with us! Position : Insurance Operations Analyst Location : Ortigas, Pasig Work setup & shift : Onsite | Day Shift Why join us? You'll have : Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses. A Collaborative Spirit : Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony : Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth : Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork : Be part of a team that celebrates diversity and fosters an inclusive culture. Your role As an Insurance Operations Analyst, you will : Process complex insurance tasks and operate various client systems independently. Optimize operations by analyzing problems, developing procedures, and ensuring compliance. Enhance customer experience by communicating with clients, addressing needs, and building strong relationships. Perform audits and troubleshooting to identify gaps, resolve issues, and meet compliance requirements. Conduct training by creating training plans, managing processes, and coaching junior trainers. Develop and update SOPs (Standard Operating Procedures) and training plans to ensure alignment with operational goals. Implement quality assurance measures to ensure processes meet high standards and client expectations. Support other tasks, including data analysis, reporting, and onboarding new clients and tasks. What You Need : Non-negotiables : Bachelor’s degree in any field 1-2 years of experience in insurance operations or a related field Proficiency in email communication Strong problem-solving, data analysis, time management, and planning skills Experience in creating and updating SOPs and technical or procedural documentation Quality assurance experience in reviewing and optimizing processes or outputs Preferred skills / expertise : Training and coaching experience Familiarity with OPEX and compliance processes Background in insurance Level 1