Job Description :
Do one on one coaching with agents with focus on closing techniques, objection handling, and script adherance
- Align with Sales Manager and Team Leads in aligning the coaching priorities with business objectives
- Ensure compliance with client-approved scripts, legal disclosures, and quality standards
- Analyze Daily and Weekly performance reports
Qualifications :
Minimum 1 year experience in coaching or leading a sales team (preferably in call center environment
Experience in handling KPIs related to sales quota for any productsstrong understanding on handling objectionscan negotiateprocess knowlege in Sales CRM, QA Tools, and Excel Dashboards"