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TechDesk Analyst I

Reed Elsevier Shared Services (Philippines) Inc CompanyManila

5 days ago

Job description

BASIC FUNCTIONS : This entry-level position provides technical end-user desktop computer support as needed under supervision. This position will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision.

QUALIFICATIONS :

Bachelor’s degree or completed 2 years level in College without back subjects or incomplete units.
A+ Certification or other technology certifications a plus

TECHNICAL SKILLS :

Hardware / software installation.

Hardware / software troubleshooting.

Basic understanding of software monitoring tools.

Understanding backup procedures.

Good problem-solving skills.

Good organizational skills.

Ability to travel less than 25%.

All other duties as assigned.

ACCOUNTABILITIES :

Participate in the resolution of end user’s desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and / or hardware peripheral, perform daily backup procedures, liaise with third-party software / hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.

Provide support and technical setup at some trade shows which includes periodic travel.

Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.

Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned — hardware, software, telecommunication, business application, customer connectivity, etc.

All other duties as assigned.

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Analyst • Manila