Director, Project Management Philippines

Your potential has a place here with TTEC’s award-winning employment experience. As a Director of Instructional Design (Project Management) working remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Do

As you are your team's last line of defense, you'll employ the appropriate amount of urgency and step in when your team needs help with escalations. You'll handle complex projects, influence and negotiate sensitive matters, and manage diverse audiences within varied business environments. Overseeing the more complex projects at our customer experience centers, you'll be our client's contact as you manage projects on a global scale. Ensuring projects are completed on time and within budget, you'll build plans, establish project deadlines, assign functional responsibilities, lead and direct the work of others, conduct due diligence, and gather materials. Projects can be internal and corporate business level projects.

You'll report to Executive Director, Project Management. You'll contribute to the success of the business and your team through your efforts on complex projects and ensuring your project teams are set for success.

During a Typical Day, You’ll

• Performance management, coaching, development and recognition of direct reports. Effective resource, workload and productivity management.
• Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives. Take a leadership role in driving and supporting departmental deliverables and improvements such as tools, templates, processes.
• Responsible for oversight of the successful implementation of Learning & Development projects and internal initiatives in a senior management capacity and / or to directly support :

o Project execution through ensuring the application of functional methodology and global process to : Act in a primary liaison capacity, establish deadlines, assign functional responsibilities, lead and direct the work of others, facilitate, communicate and monitor project progress to ensure quality deployment is completed on time, according to specifications and within budget.

o Risk identification and mitigation

o Escalation and change management

o Communicate and document key program requirements and status to clients, internal team members and other key stakeholders including an executive audience

o Build, manage and maintain master project documentation

What You Bring to the Role

What You Can Expect

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