Senior Systems Engineer

COMPANY PROFILE : A BPO company that is world leader in technology consulting and services with a focus on cloud computing, artificial intelligence, cybersecurity, digital transformation, and IT infrastructure management. Position : Senior Systems Engineer Company Industry : BPO Work Location : Pampanga, Philippines Work Schedule : US Shifts (Shifting Schedule) Salary : Competitive Php 27,000-40,000 gross Work Set Up : Onsite JOB REQUIREMENTS : Bachelor’s degree in Computer Science, IT, Engineering, or a related field. 2 – 5 years of IT experience, with at least 3 years in networking. Extensive experience in computer network systems, database administration, and system management. Hands-on experience with switches, routers, and Cisco devices Proficiency in reading and creating network diagrams Experience in Incident Management is a plus CCNA certification is advantage. Willing to work shifting schedules and onsite at Clark Pampanga. Immediate start preferred. JOB RESPONSIBILITIES : Serve as the first point of contact for IT Services Support & Operations teams Resolve first-level incidents and service requests, ensuring IT service availability and continuity Collaborate with IT Asset Management & Audit teams to improve customer satisfaction Implement technology migration & system upgrade plans for specific service needs Perform routine backup activities and ensure redundancy in power, systems, and networks Troubleshoot and escalate IT service issues, ensuring adherence to service continuity processes Proactively monitor system availability and optimize network performance Support network architecture and develop network diagrams as needed RECRUITMENT PROCESS : (ONLINE) HR Interview Technical Assessment HM Interview Job offer