Develop and implement standard operating procedures for the Commercial Operations to ensure operational efficiency.
Ensure regulatory compliance and governance in documentation management by maintaining completeness and proper filing, and ensuring that current policies and processes (e.g., onboarding process) of the Commercial Group are within internal and external regulatory standards.
Lead trade assurance activities such as maintaining standard of service via mystery shopping and Audit on Partner and Merchants, as well as report findings to the CCO for appropriate action and resolution
Champion and develop plans for continuous improvement that minimize or adequately address operational risks.
JOB QUALIFICATION
E-Commerce background is an advantage
Strong Operations and reengineering / continuous improvement background