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Senior Consultant - Solution Design (BGC)

TASQ Staffing SolutionsTaguig, Metro Manila, Philippines

20 days ago

Job description

Education Qualifications : Graduate of any stream (Preferably MBA)

Requirements :

Minimum 8 years BPO / BPM experience. Mandatory to have worked in customer service operations in a managerial role. Prior Solution design experience will be preferred.
Must be knowledgeable on contact center operations along with RFP process and bid management.
Crafting winning proposals and value propositions
End to end bid management from qualify till submission
Respond to RFPs, RFIs, RFQs, tenders and proactive bids
Demand Generation, Account & strategy planning, GTM initiatives across geographies, industries and verticals
Must be willing to work onsite in BGC, Taguig

Responsibilities :

Client Interactions : Creates solutions, customized to client context IN ORDER TO conduct client interaction sessions

Competitive and market analysis : Gathers, synthesizes, analyses market competitive intelligence for a specific domain / market and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report

Continuous process improvement : Participate in continuous improvement projects in order to deliver project goals

Contract negotiation : Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution

Creating Collaterals : Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers, case studies etc.

Benefits :

HMO for Employee and 2 Free Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities and exposure to multiple accounts

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Solution Consultant • Taguig, Metro Manila, Philippines