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Caregiver And Care Coordination Supervisor

Caregiver And Care Coordination Supervisor

Sixeleven Global Services & Solutions, Inc.Philippines, Philippines
30+ days ago
Job description

Tasks include :

  • Virtually supervise Care Coordinators, ensuring consistent, high-quality patient care and compliance with policies and

regulatory standards.

  • Manage scheduling for Care Coordinators and caregivers to ensure adequate coverage, minimize overtime, and promote fair shift distribution.
  • Oversee recruitment efforts, including interviewing, onboarding, and collaborating with internal recruiters to meet staffing needs.
  • Support new staff through orientation, training, and ongoing guidance related to procedures, care plans, and daily responsibilities.
  • Collaborate with case managers and families to develop and finalize individualized care plans; ensure accurate

    • communication and implementation of plans in compliance with HIPAA and PCM protocols.

  • Maintain up-to-date patient and staff records, and monitor care delivery for accuracy, quality, and policy adherence.
  • Provide schedule adjustments as needed, and participate in on-call rotations.
  • Handle new client intakes, timesheet tracking, and operational reporting; provide mediation or consultation on staffing or service issues.
  • Perform general administrative duties, including phone support, payment processing, and interdepartmental

    • communication.

  • For hybrid setup, you must come to the office at least once a week in Mabini, Araullo St. near City High, Davao City and weekends occasionally.
  • Can work in a call center setting from 8pm to 5am.

    • Qualifications :

  • Bachelor's degree in nursing, healthcare administration, human services, or related field preferred.
  • 2+ years of experience in care coordination, field services, or recruitment.
  • Positive attitude with a professional and friendly demeanor.
  • High ethical standards, integrity, and professionalism.
  • Proficient in Microsoft Office Suite.
  • Effective verbal and written communication skills in English.
  • Solid understanding of regulatory standards and compliance requirements.
  • Proven ability to manage staff, scheduling, and operational logistics.
  • Familiarity with tracking systems
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    Supervisor • Philippines, Philippines