It Service Desk Technician (Night Shift)

PPD clinical research services is now part of Thermo Fisher Scientific.

As the world leader in serving science, our Mission is to enable our customers to make the world healthier, cleaner and safer.

We are excited about the opportunities this combination brings to enhance our comprehensive end-to-end offering, enabling customers to move rapidly from scientific idea to approved medicine.

PPD clinical research services' mission is to improve health.

It starts as an idea to cure.

It becomes a life saved.

All in-between, it's you!

We know that meaningful results not only require the right approach, but also the right people.

We invite you to re-imagine health promoting protocols with us, working alongside our talented, bright and energetic teams.

The role focuses on supporting PPD's users as a first line of technical support.

• Job Highlights
• Night Shift schedule; occasional Mid Shift
• Global in-house Service Desk Support role
• Flexible working schedule (office-based / hybrid / home-based)
• Competitive salary and benefits!
• Summarized Purpose
• Essential Functions
• Maintains the Service Desk by answering or responding to calls and chats, resolving problems and providing required assistance to all customers.
• Working on offline assignments / tickets, resolving problems and providing required assistance to all customers.
• Working with various IT teams to dispatch / escalate problems that cannot be resolved by the Service Desk
• Adhering to corporate SLAs and internal targets
• Assists clients in troubleshooting and resolving all inquiries with computer equipment, PPD provided smartphones, software, etc.
• Occasionally required to fulfill account management requests.

Education and Experience :

• High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification.
• At least 1-2 years' experience in troubleshooting basic technical / IT concerns
• Experience as Service Desk, Technical Support or Call Center Representative is an advantage

Knowledge, Skills and Abilities :

• Strong English communication skills
• Knowledge of Microsoft Windows operating systems and Microsoft Office products.
• Basic knowledge of Active Directory
• Must be able to multitask and pay close attention to detail
• Must be willing to work in NIGHT SHIFT and occasional mid shift
• Must be willing to work on occasional weekend on-call shift