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Senior Technical Consultant - ServiceNow (Hybrid)

Senior Technical Consultant - ServiceNow (Hybrid)

FujitsuMakati, Metro Manila, Philippines
30+ days ago
Job description

Senior Technical Consultant - ServiceNow

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

As a Senior Technical Consultant within our ServiceNow team, your role is pivotal in delivering exceptional projects and services that ensure utmost customer satisfaction. You will leverage your expertise to provide hands-on technical solutions, ensuring delivery aligns with ServiceNow best practices and meets client expectations

This role is based in the Philippines and has a hybrid working setup, offering flexibility to work remotely and from our local office. This setup allows you to collaborate effectively with global teams while enjoying a balanced work-life integration.

Responsibilities and Accountabilities

  • Autonomous Expertise : Deliver technical solutions with precision and quality, whether independently or collaboratively, ensuring timely completion and client satisfaction.
  • Solution Delivery : Develop and implement ServiceNow solutions, integrating best practices and client requirements gathered through technical workshops.
  • Stakeholder Engagement : Build strong, trust-based relationships with client stakeholders, influencing solutions around risk management, process improvement, and automation.
  • Opportunity Identification : Proactively identify and communicate new opportunities within client accounts to Customer Success Managers and account teams.
  • Problem Solving : Act as a reliable escalation point, swiftly resolving issues and supporting all teams engaged in project delivery.
  • Capability Development : Mentor and coach junior team members, contribute to hiring decisions, and participate in interviews to foster technical and consulting excellence.

Experience & Expertise

Mandatory Qualifications

Must Have

  • IT Degree or relevant tertiary education in Computer Science.
  • ServiceNow Certified System Administrator (CSA).
  • Certified Implementation Specialist (CIS) in ITSM and at least one other ServiceNow product.
  • Sales and presales accreditation in two or more ServiceNow product lines.
  • ServiceNow Suite Certified (ITSM, HR, or CSM).

    • Nice to Have

  • Additional ServiceNow Certifications.
  • ITIL Foundation Certified.

    • Mandatory Experience

    Must Have

  • Demonstrated success in ServiceNow project delivery, emphasizing value articulation.
  • Proven track record in high-quality ServiceNow development and documentation.
  • Proficiency in HTML, XML, JavaScript / AJAX, and integrations (web services, SOAP, email, MID, etc.).
  • Experience leading workshops and guiding team efforts across multiple ServiceNow product lines.
  • Insight into ServiceNow platform upgrades, releases, and future roadmaps.
  • Exceptional communication skills, both written and verbal.

    • Desired Experience & Knowledge

    Nice to Have

  • 5+ years of successful ServiceNow project delivery.
  • Familiarity with ServiceNow licensing.

    • Why Fujitsu?

    We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

  • We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
  • We offer tailored career paths across our global organization to support your professional and personal growth.
  • Our customers trust us. We have an excellent reputation across the region and globally.
  • Best in-class reward and recognition programs flexible work, volunteering leave, and more.
  • We live our values of aspiration, trust, and empathy, all day, every day.

    • Commitment to Diversity, Equity and Inclusion

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