Customer Service Representative (Medical)

Fair Trade Outsourcing Ph Inc. Who we are : Fair Trade Outsourcing™ (FTO) is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide. Our main office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Philippines, Mexico, and Ghana. In the Philippines, we already have four centers with more than a hundred employees in each site. Mission We are a Fair Trade Outsourcing Center Company that delivers superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare. Vision We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners. Job Purpose Customer Service Representatives are responsible for managing various customer issues based on client assignments and transactions. The key tasks include telephone interactions, documentation, and the ability to work well with customers. Customer Service Representatives (CSRs) deliver one-on-one customer service support to customers all over the United States. Specific Duties and Responsibilities The following are the specific duties and responsibilities of the Customer Service Representative Back-order Inquiries Billing Questions and Issue Cancellation of orders Referring to the manufacturer Following up on orders or concerns Product Inquiries Return and exchange questions and processes Return requests for faulty products or size issues Refunds for items Correcting Shipping errors Offering Substitutes for items that are out of stock. Basic Tech Support for items Tracking inquiry Warranty request / claim Wholesale Inquiries Sales Payment processing Requirements Minimum 1 yr Customer experience Prior knowledge of Retail Ops or similar order processing system a plus Ability to learn quickly Positive attitude Desire to help customers  Strong written skills  Quick learner who can pay attention to detail  Ability to work well in a team  Preferably with prior data entry or CSR experienced  Benefits and Perks : Vacation Leave, Sick Leave, Emergency Leave, Bereavement Leave Health Insurance Government-Mandated Benefits Application process : 1.) Resume review 2.) Interview with Recruitment Officer 3.) Interview with Hiring Manager 4.) Offer