Join to apply for the Instructor Analyst to Senior Analyst role at Accenture in the Philippines1 day ago Be among the first 25 applicantsJoin to apply for the Instructor Analyst to Senior Analyst role at Accenture in the PhilippinesGet AI-powered advice on this job and more exclusive features.Responsibilities : Deliver high-quality training to audiences using a variety of media types.
Provide course and learner feedback to key stakeholders.
Maintain the highest level of expertise in the area of specialty and interact with subject matter experts in new course development.Training Needs AnalysisWork with the operations, training, and quality teams to identify performance gaps related to skill gaps that include domain skills, communication skills etcAnalyze performance gaps and provide recommendations to meet target metricsTraining Design and DevelopmentResponsible for content research, training, outline creation, development of training evaluation measures, training materials development, knowledge assessment and test designIdentify other non-traditional performance improvement initiatives to address knowledge, skills, practices, and over-all training effectiveness gapsTraining DeliveryDeliver Capability Development Programs to employees such as coaching and training to both new hires and existing staffTeach in blended learning environment including Instructor Led Training (ILT), Virtual Instructor Led Training (V-ILT), and Social Learning methodsMastery of course content and related courseware, certification as appropriateFacilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development.Deliver required industry, domain, functional and client systems and process training to both new hires and existing staffProvide floor support and communication coaching to all employees including leadership and supportDeliver high-quality training to audiences using a variety of media types.
Provide course and learner feedback to key stakeholders.
Maintain the highest level of expertise in the area of specialty and interact with subject matter experts in new course development.SKILL AND QUALIFICATIONS : Analyst Role : Open to both college graduate and undergraduates with relevant work experience in TrainingAt least 2 years of experience in TrainingMust have international banking experience (can be non-exclusive experience, e.g.
BPO)Training experience from any account; International banking experience as an agentSenior Analyst Role : Open to both college graduate and undergraduates with relevant work experience in TrainingAt least 3 years of BPO training experienceAt least 1 year supervisory experienceInternational banking experience is an advantage (can be non-exclusive experience, eg.
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Senior Analyst • National Capital Region, Philippines