Are you a detail-oriented logistics and customer service professional with a passion for delighting customers in the e-commerce space? Do you thrive on providing outstanding phone and email support while driving sales? If so, we’re looking for you to join our growing team.
About the Role
As an Operations and Customer Service Specialist , you will play a crucial role in ensuring seamless e-commerce operations while delivering an exceptional customer experience. You will manage logistics, provide top-notch customer support, and contribute to sales growth in the US market.
Your responsibilities will be divided into :
- 60% Logistics & Operations – Managing warehouse coordination, delivery schedules, and shipping processes
- 25% Customer Service – Handling inquiries via phone, email, and chat with professionalism and care
- 15% Sales – Providing product recommendations and closing deals through phone and email interactions
Customer Service & Sales
Provide personalized customer support via phone, email, and live chatDeliver exceptional phone-based customer service and offer tailored product recommendationsCraft detailed email responses with 2-3 product options , helping customers make informed decisionsDrive sales growth by effectively engaging with potential buyers and closing dealsPay : $5-6 / hr, DOE
Requirements
Operations & Logistics Experience – 3+ years of experience managing e-commerce operations and warehouse logisticsCustomer Service Expertise – 3+ years in customer support, with experience handling inquiries across multiple channelsSales Acumen – 2+ years of phone-based sales experience, with the ability to convert inquiries into purchasesShopify Knowledge – 2+ years of hands-on experience managing Shopify storesStrong Attention to Detail – Ability to coordinate logistics efficiently and ensure timely deliveriesCustomer-Centric Mindset – Passion for providing outstanding customer experiencesFamiliarity with the US E-Commerce Market – Understanding of logistics, delivery networks, and customer expectationsTechnical Proficiency – Experience with e-commerce tools and warehouse management systems is a plusExcellent English Communication Skills – Both verbal and writtenBenefits
Opportunities for growth and advancementCompetitive compensation package, including Philcare HMOFull-time, PST hours, Remote