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Quality Specialist (Service Desk)
M And J Solutions Providers Inc.Philippines, Philippines24 days ago
Job descriptionConduct process audits, deploy designed processes, analyze and report performance on quality. Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery. Provide feedback to the agents, based on the findings of the monitoring Quality Specialist for a Service Desk account. Ability / having experience on reporting including on tools like Avaya / Cisco Willingness to work on multiple projects and also periodically set and achieve stretch goals.
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Service Desk • Philippines, Philippines