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Technical Support Representative (EV Experience) - Work From Home / Dayshift

Technical Support Representative (EV Experience) - Work From Home / Dayshift

TwoconnectMetro Manila, PH
21 days ago
Job type
  • Quick Apply
Job description
  • As a frontliner, answer customer enquiries about products and services through a variety of channels such as live chats, online messages, emails, or phone calls
  • Create customer support tickets to track and monitor progress on resolving customer queries
  • Troubleshoot and handle questions on set-up, configuration, and maintenance; delivery and logistics
  • Redirect customers to the appropriate agency or department for handling
  • Escalate customer complaints or issues to the appropriate support team
  • Set up appointments or follow up with customers after first contact
  • Update records of customer interactions
  • Provide general customer support as the need arises
  • Ensure inbound and outbound communication reflects the best of the company.

    • Requirements

    • Bachelor's degree in any related field or equivalent
    • Minimum 3 years experience in technical support or a similar role
    • Familiar with customer relationship management (CRM) software and / or ticketing systems
    • Learn new skills quickly with sharp attention to detail
    • Work with minimum supervision and self-starter
    • Excellent communication skills
    • Excellent problem-solving skills
    • Works well within teams
    • Can-do attitude with a passion for learning
    • Takes initiative and is self-motivated

      • Benefits

      As a Twoconnect employee, you get to enjoy the following :

    • Work from home
    • Shift :

      • Training Schedule :

      Mon-Fri : 7 : 00 am to 4 : 00 pm PHT

      Regular Schedule :

      Thurs-Mon : 6 : 00 am to 3 : 00 pm PHT or 7 : 00 am to 4 : 00 pm PHT

      Tues-Wed : RD

    • Work-life balance
    • HMO benefits
    • Government-mandated benefits
    • Training and Development programmes
    • Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
    • Experience working with leading organisations
    • Fun, supportive, and inclusive culture
    • Dedicated Team Managers that look after your development
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    Technical Support Representative • Metro Manila, PH