Customer Service Associate

Job Description

At Emapta, saying 'We're a Family' means we're also your second home at work, and our ratings prove it!

4.5 GLASSDOOR RATING

4.5 FACEBOOK RATING

93% CANDIDATE REFERRAL

Our goal is to build your local careers with global impact, so you can achieve your ambitions and full potential without the need to work abroad.

Partial management of the VenueScanner Customer Success system (Intercom) managing inbound queries, triaging queries and making sure customers are responded to in a timely and friendly manner offering an amazing customer experience

Answering the phone and helping customers / sending to relevant team members

You'll learn to be an absolute expert in how the VenueScanner platform works - able to guide customers through their VenueScanner journey to enquiry - positively impacting conversion

Passionate about venues and events you'll source venues to send out to customers requesting recommendations for both private and corporate events

Assisting the operations team in various ad hoc functions.

Be organized, productive and consistent in meeting activity, quality, conversion, and retention KPIs

• Requirements

Excellent interpersonal and communication skills in English both written and verbal - you're passionate about helping people

Organization skills for managing multiple customer queries simultaneously

A self-motivator with high energy to deliver consistent results and an entrepreneurial spirit

Able to work autonomously when needed with great organizational skills - able to prioritize your workload

Happy working at pace and undaunted by a fast moving environment

You love working as part of a team and conduct yourself with kindness and integrity within the workplace

Graduate (with some work experience) - 1+ years experience in a client facing role part of an English speaking environment would be a bonus

An experienced and enthusiastic team in an established and stable company with a huge growing potential

Access to top-of-the-line facilities and technologies

HMO coverage on day 1 with 1 dependent

20 leave credits consumed at your discretion with up to 5 days commutable to cash

Exposure to world-class and high-level foreign clients and partners

Employee engagement activities

At Emapta, saying "We're a Family" means we're also your second home at work, and our ratings prove it!

4.5 GLASSDOOR RATING

4.5 FACEBOOK RATING

93% CANDIDATE REFERRAL

Our goal is to build your local careers with global impact, s