Head Of Loyalty, Retention & Sales Affiliate Program

Head of Loyalty, Retention & Sales Affiliate ProgramHead of Loyalty, Retention & Sales Affiliate ProgramThe Head of Loyalty, Retention & Sales Affiliate Program will be responsible for driving customer retention, loyalty initiatives, and the Smart Infinity Sales Affiliate Program.

This strategic role ensures that Smart Infinity's high-net-worth customers remain engaged, loyal, and actively promote the brand through strong referral and affiliate programs.KEY RESPONSIBILITIES1.

Loyalty & Retention StrategyDevelop and execute high-value loyalty & retention programs tailored for Smart Infinity's premium clientele (HNWIs, executives, business leaders, affluent professionals).Strengthen Smart Infinity's membership value proposition through exclusive concierge services, VIP privileges, and personalized engagement programs.Oversee concierge-driven perks such as Aspire Lifestyles, DragonPass, luxury hotel tie-ups, premium lifestyle discounts to increase customer engagement & brand stickiness.Establish VIP engagement programs such as anniversary perks, premium surprise gifts, and exclusive Infinity events to retain top-tier subscribers.Work closely with Usage & Customer Value Management (CVM) Team to create targeted upgrade & retention offers for high-value customers considering downgrades.Develop data-driven churn prevention programs, identifying early indicators of potential disconnections and proactively offering win-back incentives.2.

Smart Infinity Sales Affiliate Program (Elite Brand Ambassadors & HNW Sales Growth)Design, develop, and execute the Smart Infinity Sales Affiliate Program, a network of contracted luxury brand ambassadors, real estate agents, wealth managers, and high-net-worth sales professionals who will drive Infinity subscriptions via premium referrals & targeted selling.Lead the recruitment, onboarding, and training of highly connected sales affiliates who can tap into HNW communities and drive acquisition growth.Structure a commission-based compensation model, ensuring strong incentives for top-performing affiliates while maintaining cost efficiency.Implement performance tracking mechanisms (CRM, lead validation, sales conversion analytics) to measure affiliate effectiveness and optimize sales strategies.Ensure affiliate integration with brand activations, leveraging luxury networking events, club memberships, and premium gatherings for lead generation.Work closely with Activations & Brand Engagement to align affiliate-driven sales efforts with on-ground brand visibility.3.

Premium Subscriber Engagement & Relationship ManagementDevelop a high-touch Infinity Relationship Management strategy, ensuring that top-tier members receive priority customer engagement and proactive servicing.Collaborate with Loyalty & Digital Engagement to implement high-end community engagement programs via social media, private digital forums, and exclusive concierge touchpoints.Strengthen customer education on premium Infinity perks & benefits, ensuring long-term engagement and usage of Infinity's unique offerings.Identify cross-selling opportunities with high-net-worth partners (banks, luxury brands, travel companies, wealth management firms) to create Infinity-exclusive offers.Directly lead Loyalty & Retention and Sales Affiliate Operations.Work closely with Brand, Activations, and Usage & CVM team to ensure seamless customer acquisition, retention, and premium brand alignment.Collaborate with Retail Sales & Regional Heads to integrate loyalty-driven engagement strategies within Smart's postpaid ecosystem.Provide strategic reports to the COO & Smart Infinity leadership, outlining loyalty-driven subscriber growth, sales affiliate performance, and retention success rates.QUALIFICATIONS & EXPERIENCE10+ years experience in Premium / Luxury Brand Management, High-Net-Worth Sales, Customer Engagement, or Loyalty Marketing.Strong background in Customer Retention, VIP Relationship Management, and High-Touch Sales Programs.Experience in handling high-net-worth individuals (HNWIs) and corporate elite accounts.Proven track record in driving sales growth via affiliate marketing, premium brand activations, or direct customer engagement.Excellent leadership, negotiation, and stakeholder management skills.High-level connections within affluent networks, luxury brands, and exclusive business communities is a strong plus.Strong strategic mindset, data-driven approach to churn prevention & sales conversion.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and MarketingIndustriesTelecommunicationsReferrals increase your chances of interviewing at Smart Communications, Inc. by 2xGet notified about new Head of Marketing jobs in Makati, National Capital Region, Philippines.Taguig, National Capital Region, Philippines 1 week agoValenzuela, National Capital Region, Philippines $18.00-$22.00 2 weeks agoQuezon City, National Capital Region, Philippines 3 weeks agoTaguig, National Capital Region, Philippines 3 weeks agoQuezon City, National Capital Region, Philippines 2 weeks agoManila, National Capital Region, Philippines 1 week agoTaguig, National Capital Region, Philippines 2 months agoTaguig, National Capital Region, Philippines 2 weeks agoManila, National Capital Region, Philippines 1 month agoNational Capital Region, Philippines 3 months agoTaguig, National Capital Region, Philippines 2 months agoRegional Marketing (Head of Hub- SGMYPH)Pasig, National Capital Region, Philippines 2 weeks agoQuezon City, National Capital Region, Philippines 1 month agoHead of Digital Marketing - Digital BankTaguig, National Capital Region, Philippines 3 days agoPasig, National Capital Region, Philippines 1 week agoManila, National Capital Region, Philippines 3 weeks agoTaguig, National Capital Region, Philippines 2 weeks agoNational Capital Region, Philippines 1 week agoMarketing Executive, Newsletter MarketingManila, National Capital Region, Philippines 1 month agoMakati, National Capital Region, Philippines 2 weeks agoNational Capital Region, Philippines 7 months agoMakati, National Capital Region, Philippines 1 month agoMakati, National Capital Region, Philippines 3 weeks agoManila, National Capital Region, Philippines 3 days agoMakati, National Capital Region, Philippines 1 week agoManila, National Capital Region, Philippines 1 week agoTaguig, National Capital Region, Philippines 1 day agoPasig, National Capital Region, Philippines 1 month agoWe're unlocking community knowledge in a new way.

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