Editorial Support Agent - Non Voice Account / Must

Provides a timely and comprehensive support service to Authors, Editors and Reviewers of journals

• Assists users regarding the functionalities of the system designed for specific roles (authors, editors and reviewers)
• Assists users with any technical difficulties that they may encounter with the system
• Assists authors / editors / reviewers with problems or questions within 8 hours of receipt of query
• Provides a timely and comprehensive support service to Authors, Editors and Reviewers of journals
• Assists users regarding the functionalities of the system designed for specific roles (authors, editors and reviewers)
• Assists users with any technical difficulties that they may encounter with the system
• Assists authors / editors / reviewers with problems or questions within 8 hours of receipt of query
• Graduate of a Bachelor's / College Degree in any field
• With strong English communication skills, both written and spoken
• With very good organizational and analytical skills
• Willing to work in shifting schedule including graveyard
• Fresh graduates / Entry level applicants are encouraged to apply

Schedule :