Enterprise Customer Success Manager (Tech Clients)

Enterprise Customer Success Manager (Tech Clients)Join to apply for the Enterprise Customer Success Manager (Tech Clients) role at Emapta GlobalEnterprise Customer Success Manager (Tech Clients)Join to apply for the Enterprise Customer Success Manager (Tech Clients) role at Emapta GlobalDrive Client Success in the World of Tech-Enabled Global OutsourcingAt Emapta, we don't just connect talent with opportunity - we create thriving careers through meaningful partnerships.

As a leading global outsourcing company, we work with over 1,000 international clients, giving professionals access to premium roles without leaving their home country.

We empower our teams through flexibility, world-class support, and a culture built on care, innovation, and integrity.

Whether you're passionate about tech, marketing, finance, or operations, your growth is our priority.

Join a team where your talent matters - and where your career can truly take off.Job DescriptionAs an Enterprise Customer Success Manager, you'll support strategic client partnerships, ensure successful service delivery, lead team performance, drive upsell opportunities, and collaborate across departments to achieve excellence in global workforce solutions.Job OverviewEmployment type : Full-timeShift : Night ShiftCompetitive Salary PackagePrime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)HMO coverage with free dependent upon regularizationSalary Advance Program through our banking partner (Eligibility and approval subject to bank assessment.

Available to account holders with minimum of 6 months company tenure.

Unlimited upskilling through Emapta Academy courses (Want to know more?

Visit Emapta Lifestyle perks (hotel and restaurant discounts, and more!

Unlimited opportunities for employee referral incentives across the organizationStandard government and Emapta benefitsTotal of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)Mentorship and exposure to global leaders and teamsDiverse and supportive work environmentThe Qualifications We SeekAt least 3 years of experience in Customer Success, Account Management, Service Delivery, and / or Operations, preferably in a BPO or staffing environmentProven ability to build and maintain strong client relationships through a consultative, relationship-driven approachTrack record of delivering results in fast-paced, deadline-driven environments while managing multiple prioritiesExperience in account growth strategies, including upselling and cross-selling to maximize client valueStrong people management experience, with a focus on mentoring, coaching, and team developmentExceptional communication skills (verbal, written, and presentation) with the ability to engage effectively across phone, email, and in-person meetingsStrong analytical and problem-solving skills, with keen attention to detail and data-driven decision-makingProficiency in Microsoft Office Suite and other relevant business toolsSolid understanding of legal contracts, IT systems, HR policies, procedures, and Philippine labor lawsHighly adaptable with a strong work ethic, team-first mindset, and innovative problem-solving approachAbility to develop and maintain cross-functional relationships, effectively translating business value to customers while driving key performance metricsProven ability to engage and influence customer management and key decision-makers in a positive, results-oriented mannerBachelor's degree (BS or BA) or equivalent work experienceYour Daily TasksPeople Management & DevelopmentWork with Sales and Recruiting teams to ensure clients receive the best matched talent for their needsProvide workforce insights to the Senior Service Delivery Manager to optimize staffing strategiesMonitor client staff performance, engagement, and satisfaction through check-ins, ticket resolutions, and feedbackHandle performance escalations and workplace challenges with timely, professional solutionsAddress concerns from client staff to reduce turnover and boost satisfactionEnsure staffing placements align with contracts, regulations, and company policiesFoster a positive, results-driven, and motivating work environmentClient ManagementExecute client requirements, clarifying and validating ongoing needsProactively address and resolve client concerns, ensuring a seamless experienceParticipate in check-ins, reviews, and assessments to showcase service valueCollaborate across internal departments to meet performance goals and exceed expectationsSupport solution development and service requests through cross-functional teamworkEnsure compliance with SLAs, contract terms, and labor lawsServe as secondary point of contact supporting the Senior Delivery ManagerGrowthIdentify and recommend upsell and cross-sell opportunities across Emapta's offeringsReporting & Data InsightsPartner with stakeholders to create tailored reports for account performance and analyticsCommunicate trends, insights, and recommendations to drive operational improvementsStakeholder ManagementBuild strong relationships with internal and external stakeholders to enhance satisfaction and resultsMaintain open communication about processes, best practices, and performance metricsProcess Optimization & Additional DutiesSupport continuous improvement initiatives for efficiency and scalabilityPerform additional responsibilities as assignedWhy We Stand Out Among the Rest!Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024.

With a 50 / 50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one.

We're committed to growing talent and setting you up for success.Be part of a team that showcases Filipino excellence to the world.

With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site.

Our 100% virtual recruitment process makes it easy to get started.At Emapta, you're not just joining a company-you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose.

And behind every partnership we build is a deep respect for people and the impact they make.

We place integrity at the heart of everything we do and truly value the human experience.

That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire.

EmaptaEraSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagementIndustriesOutsourcing and Offshoring ConsultingReferrals increase your chances of interviewing at Emapta Global by 2xGet notified about new Customer Success Manager jobs in Pampanga, Central Luzon, Philippines.Sr.

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