Sr. Account Manager - Telco

Company DescriptionArtificial Intelligence.

Automation.

Cloud engineering.

Advanced analytics.

For business leaders, these are key factors of success.

For us, they're our core expertise.We work with iconic brands worldwide.

We bring them a unique value proposition through market-leading technology and business process excellence.We've created over 200 unique inventions under several patents across AI and other critical technologies.

Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.For each company, we provide new keys for their businesses, the people they work with, and the customers they serve.

We tailor proven and rapid formulas, to fit their unique DNA.

We bring together human expertise and artificial intelligence to develop digital chemistry.

This unlocks new possibilities, transformative outcomes and enduring relationships.SutherlandUnlocking digital performance.

Delivering measurable resultsJob DescriptionImpact the Bottom Line : Produce solid and effective strategies based on accurate and meaningful data reports and analysis and / or keen observations.Build the Company : Partner with all divisions across all segments in efforts to improve and drive performance.Define Sutherland's Reputation : Oversee and manage performance and service quality to guarantee customer satisfaction.

Take the lead : perform strategic analysis of business performance data to address Plan Sponsor needs; drive financial results to ensure commitments are met.Improve the Company : Make recommendations to enhance processes and boost ease and efficiency.Strengthen Relationships : Establish and maintain communication with clients and / or team members; understand needs, resolve issues, and meet expectations.Drive Sutherland Forward : Oversee the design, development, and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans.QualificationsBachelor's degreeEight or more years of management experience; experience managing customer support in a Customer Service IndustryAbility to be creative and resourceful in finding effective solutions to problems and situationsStrong analytical skills, able to interpret data, identify trends, and make suggestions for improvementsCustomer-oriented in managing communications and issues; strong interpersonal and problem-solving skillsPro-active in developing trust and professional rapport with employees and team members; work as a team playerPersistence in working through challenges and doing whatever it takes to get the job doneDemonstrated leadership skills; able to evaluate opportunities, develop, and implement performance improvement effortsStrategic in developing solutions and process improvementsEfficient in managing time and multiple schedules, meetings, and initiativesAdditional InformationThe Senior Operations Manager is responsible for the performance of their designated Managers and providing guidance to improve their performance.

Works with designated Managers and support staff to formulate and execute plans to improve performance and promote the client partner's culture.

J-18808-Ljbffr