Mis Manager

MIS Analysis and Data Transformation Manager

Manages a team of business data analysts that use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations.

Implements and oversees the analytical approaches and methodologies.

Presents insight and recommendations to management for decision making and strategic planning.

Controls and develops internal / external information sources for business analysis.

Manages subordinate staff in the day-to-day performance of their jobs.

Ensures that project / department milestones / goals are met and adhering to approved budgets.

Extensive knowledge of department processes.

• Responsibilities

Will be doing analytics to customer experience and operational performance metrics

Analyze performance, correlate metrics and drive targeting action plan

Provide recommendations to improve account performance

Will be doing a deep dive analysis of the performance

Conducting FGDs with agents

Give presentation of analysis to stakeholders and clients

At least 3-5 years of extensive experience in Analytics projects for a BPO company

Excellent English communication skills

Excellent presentations skills (Powerpoint, Excel etc.)

Proficient in analysis and interpretation of data

Experienced in handling a team

Six Sigma Green Belt Certification and up is an advantage

Must have data visualization experience.

Tableau, power-Bi or similar

Must be open to working in BGC Taguig

The Perks

Learning and Development Opportunities

Career Advancement Opportunities

Healthcare Benefits

Group Life Insurance

Tenure Based Benefits

Profit Sharing

Annual Performance Appraisal

Retirement Benefits

What we do.

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations.

Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.

We want you.

We're committed to creating an inclusive employee experience for all.

Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone feels free to be their most authentic self.

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MIS Analysis and Data Transformation Manager

Manages a team of business data analysts that use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations.

Implements and ove