Healthcare Process Executive - Voice / Non-Voice - BPO

Job Description : We are hiring enthusiastic and compassionate individuals to join our Healthcare account team. This is an excellent opportunity for fresh graduates or career shifters who are interested in building a career in the healthcare support industry. Key Responsibilities :

• Answer patient or member queries related to healthcare plans, benefits, and billing
• Assist with insurance claims processing, pre-authorizations, and account updates
• Coordinate with healthcare providers, facilities, or insurance companies as neede
• Maintain accurate and confidential patient information in compliance with HIPAA or data privacy standards
• Provide timely, empathetic, and professional service to every interaction Qualifications :
• Open to fresh graduates
• High School graduates with strong communication skills may also be considered
• Excellent verbal and written English communication skills
• Customer-service oriented and patient in handling sensitive or emotional inquiries
• Willing to work on-site and in shifting schedules (including holidays / weekends, if needed) We offer competitive compensation and a range of benefits to support your growth and well-being :
• Competitive salary packages
• Health Maintenance Organization coverage starting on Day 1
• Performance-based incentives
• Paid training and opportunities for career advancement
• Life insurance and company-sponsored events
• 13th month pay and other supplemental bonuses