Overview :
The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and / or eCommerce relevance ranking and content annotation.
The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.
ResponsibilitiesQuality Management :Execute day-to-day quality process for all assigned programsDevelop quality management plans to support a program end-to-endDrive quality improvementsTake responsibility for delivering required performance metrics for assigned programsAnalyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfactionClient Relationship Management :Become familiar with all aspects of managing client relationshipsActively establish and grow client relationships, as assignedAdapt to changing client needs and expectationsVirtual Team Management :Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targetsParticipate in IC selection as neededEnsure ICs have access to required tools, guidelines and other related materials to meet project requirementsPrepare and disseminate project materials based on IC and / or client feedback to clarify guidelinesSolicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plansProvide regular reporting on project status, as well as more in-depth analysisGuideline & Training Support :Develop program guidelines and training material as well as annotate data for new or existing programsParticipate in program improvements, initiatives, and committee work as assignedSupport the training and mentoring of new and existing Appen staff, as assignedReporting and Communication :Communicate service level expectations and directions to all ICs.May be asked to establish quality requirements
Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems.Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issuesUnder manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issuesCommunicate, with all stakeholders, in a timely, clear and concise mannerParticipate in regular team meetings with program staffWhere necessary, complete additional tasks as assigned.Required Knowledge, Skills and AbilitiesAdvanced Excel skills requiredExperience with a Windows operating system and Office suite of productsProficient in English.Excellent oral and written communication skills
Bi-lingual in a second language is a bonusExperienced in delivering exceptional customer serviceExcellent analytical skills including ability to proactively identify problems, gather information and set course of actionOpen to work at Lancaster New City, Imus, CaviteQualifications and ExperienceBS or BA degree from an accredited university or equivalent work experience preferred List out years of experience requiredMinimum 1-2 years work experience in a metric -driven setting working in a production, operation, or call center environment is desiredProject Management, Data Analytics / Management and / or Process Improvement is an advantageAbout AppenAppen is the global leader in data for the AI Lifecycle.
With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world's most innovative artificial intelligence systems.
Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry's most advanced AI-assisted data annotation platform.
Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products.
Founded in 1996, Appen has customers and offices globally.
At Appen, we value performance, honesty, humility, and grit.
We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations.
We're truth tellers - respectfully of course.
We take accountability for our actions and believe in giving and receiving direct feedback.
We give credit where credit is due and show gratitude to others for their contributions.
We seek diverse perspectives as we recognize the value in teamwork and collaboration.
Through grit, we take ownership, and we do not give up.
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientatio
