WFM Planning Analyst Cainta, Philippines

Your potential has a place here with TTEC’s award-winning employment experience. As an Analyst - Workforce Management – Planning working hybrid as needed by the business in Cainta, CALABARZON, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Have a passion to solve work related puzzles? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to make sure correct staffing is in place and proper adjustments are made based on the clients' needs. Enjoy thinking about the big picture and planning for the future to support the team and clients? You’ll make sure scheduling policies are followed as you survey the landscape for what’s ahead and support the business.

You’ll report to the Team Lead, Workforce Management. You’ll impact the business, the teams you support and the various departments that you partner with on a consistent basis through your analysis and recommendations.

During a Typical Day, You’ll

• Analyze and compare past staffing and revenue reports to prepare daily, weekly, and monthly reports and make recommendations for upcoming months.
• Forecast and recommend staffing headcounts on a long-term basis
• Uphold and ensure customer data is strictly confidential and respected
• Work across departments leaders to advocate for continuous process improvement and motivate the groups you're working with to reach for amazing
• Bring your time management and organizational skills to manage multiple, complex, on‐going tasks

What You Bring to the Role

What You Can Expect