Specialist, Technical Support

We are Power Factors, developer of the world's leading cloud platform for renewable energy.

Our SaaS platforms, Drive, Greenbyte, and Bluepoint, are used to manage over 110+ GW of solar, wind, and energy storage projects across the planet.

By driving down operations costs and increasing revenue, we're tackling one of the world's most important challenges : making renewable energy the world's leading source of power.

Our company is going through accelerated growth, fueled by the transition to clean, renewable energy and backed by one of the world's leading enterprise software private equity funds.

• Our vision is to create a sustainable world powered by renewable energy._
• Our mission is to fight climate change with_
• ABOUT THE ROLE

To support our growth, we are looking for a Technical Support Specialist to join our Customer Success team with a background in data acquisition systems.

In this role, you will support our customers by resolving technical challenges involving platform issues, data flows, networking, communication failures and more.

You will be working remotely and reporting directly to the Manager, Helpdesk.

• WHAT YOU WILL BE DOING
• Troubleshoot and diagnose data flow issues from remote SCADA sites into the Power Factors Cloud
• Process data and support its validation; identify and resolve data entries that violates any criteria due to skip scan, new variables, and other data issues
• Validate System Alerts for our data collectors, subscribers, and active processes through our Azure Dashboards
• Gather additional information from the client or from our platform; update client as support tickets progress and communicate issue resolution
• Determine and dispatch internally to appropriate internal resources depending on support ticket details by facilitating a clean, clear handoffs of work responsibilities
• Serve as the face of Power Factors with our Customers
• WHAT YOU WILL NEED TO BE SUCCESSFUL

We believe you enjoy working in a purpose driven organization and that you thrive in an environment where you need to find creative solutions to challenging problems in a fast-changing context.

This also means that you are effective at managing multiple tasks of varying complexities, work well under pressure, and are driven by continuous learning and growth.

Specifically, we are looking for someone with the following toolbox :

• Bachelor's Degree in Electrical or Electronics / Communication or Software Engineering.
• Minimum of 3 years experience in a technical support role in the renewable industry or operations & maintenance (O&M)
• Knowledge of common industrial communications protocols like Modbus RTU / TCP, OPC DA / UA, DNP3
• Understanding of OSI Soft's PI system and SQL Database
• Knowledge in Salesforce as well as ticketing workflows
• Ability to interpret networking, data flows and electrical diagrams
• Positive attitude and emotional intelligence that allows for clear, honest, and candid communication with broad range of team members and stakeholders

We are an agile software development company - big enough to make an impact, but small enough to move quickly and execute in a growing industry, taking advantage of rapidly evolving technologies.

We are a collective of bold and ingenious talents driven by results.

Our team is made up f hard-working, fun-loving people who are passionate about making the world a better place.

We seek fierce and humble people to help us achieve our ambitious plan.

• WHY JOIN US
• A humble cause with a clear purpose
• you will help us fight climate change with everyday at work.

We aim to be environmentally conscious in all aspects of our operations.

• Work with passionate experts and top-talents in your field
• we are proud of our highly skilled crowd and the savviness each of us brings to the team.
• Friendly and uplifting atmosphere
• we believe kindness and respectfulness is core for our culture.

A friendly smile or a helping hand is never far away.

• Flexible hours and workplace
• it is the result that counts, not when or where.

Our hybrid / remote work setup allows everyone to set themselves up for success and create a more sustainable work-life balance.

• All the benefits you expect (and more)
• besides the basic benefits (adopted to local needs and norms), you will enjoy perks such as 8h of paid volunteering per year and participation in our Corporate Bonus Program (to name a few).
• WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.