Job Objectives A Consumer Specialist is a brand ambassador supporting our vision by creating remarkable solutions for consumers while building relationships of trust and loyalty. MAIN DUTIES : This position is responsible for handling consumer interactions in compliance with InSinkErator’s Guiding Principles, processes and policies. Tasks and responsibilities include but are not limited to the following : 1. Interacts with consumers providing world class customer service by responding to inquiries, requests, or concerns about InSinkErator’s products and services within the required service level 2. Gathers relevant facts, identifies symptoms, evaluates and analyzes needs and delivers solutions that meet customer expectations in adherence to the set quality guidelines 3. Utilizes Knowledgebase, Laboratory and other available resources to assist consumers 4. Accurately documents and updates interactions and enters information in CRM 5. Sustains performance within KPI goals while meeting or exceeding scorecard expectations 6. Accurately identifies and escalates issues to the proper channel 7. Stays current with system information, changes and updates and flags immediate supervisor for personal training needs JOB SPECIFICATIONS :
Specialist • Quezon City, National Capital Region, PH