Refunds Analyst

Job Summary :

We are looking for a Refunds Specialist to efficiently process guest and travel agent refunds.

The ideal candidate will have experience in managing multiple refund queues and systems while ensuring accuracy in payment validation.

Key Responsibilities :

Process guest and travel agent refund requests accurately

Work through multiple refund and exception queues

Access and validate various systems to confirm payee, refund amounts, and payments

Ensure compliance with refund policies and procedures

Qualifications :

Education : Relevant background or experience in finance or customer service

Skills :

Strong attention to detail and accuracy

Proficient in using multiple systems and software

Excellent communication skills

Ability to multitask in a fast-paced environment

Additional Requirements :

Ability to work onsite during night shifts

Flexibility with work hours to meet deadlines