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Applications Support Analyst

Applications Support Analyst

Nordic GlobalPhilippines
23 days ago
Job description

Make a difference. Be happy. Grow your career.

Application Analyst II

The Role :

The Application Analyst II provides advanced support for clinical and business applications

within the Managed Services division of Nordic Global. This role requires a comprehensive

understanding of the healthcare landscape, application functionalities and great

responsibility in managing support requests, documentation, and vendor relationships.

Key Responsibilities :

  • Respond to application support requests and incidents within defined SLAs,

ensuring high-level customer service and communication.

  • Manage application and team documentation through proper document

    • management lifecycles.

  • Maintain and expand relationships with software vendors, ensuring application

    • teams receive top-tier support.

  • Plan and execute application upgrades, ensuring applications stay patched for

    • security vulnerabilities.

  • Achieve necessary certifications and continue professional development.
  • Participate in and lead smaller analyst-led projects, taking on basic project

    • management tasks such as scheduling calls, coordinating with team members,

    tracking follow-ups and communicating project status.

  • Gain proficiency in clinically integrated hospital and physician workflows

    • both clinical and business).

  • Participate in the development and routine maintenance of detailed architecture

    • documentation including system diagrams, and documentation of system

    dependency maps, integrations, and other critical components as needed to

    comply with disaster recovery, security, and operational requirements.

  • Participate in the entire application lifecycle to include implementations, upgrades,

    • and eventual decommissioning and data archiving.

  • Work well independently, requesting help only when needed. Escalate

    • appropriately after completing due diligence / proper investigation.

    Skills and Experience :

  • Bachelor's degree in Information Technology, Engineering, Healthcare Informatics,

    • Computer Sciences, or a related field (relevant education and / or 8+ years’ industry

    experience).

  • 3-5+ years’ experience in healthcare IT or equivalent IT application analyst position

    • with degree requirement.

  • Proven analytical thinking and problem-solving skills.
  • Experience in executing ITIL-aligned service management processes, including

    • Incident, Request, and Change Management

  • Excellent communication and customer service abilities.
  • Experience in managing application support and documentation.
  • Ability to work collaboratively in a team-oriented environment and independently.

    • Additional Details :

  • Primary focus will be on administration of the RightFax implementation(s) including user setup\management, coordinating fax numbers with the vendors and telecom teams and project efforts for larger office\hospital implementations.
  • Support for additional business applications may be added as needs arise
  • Will include on-call coverage which entails monitoring the teams queue and assigning tickets as well as primary contact for off-hours support.
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    Support Analyst • Philippines