Assistant Quality Manager

identify the internal pain areas in client processes and build robust controls around them.

• Client Management Relationship
• Participate in engagement reviews with clients to provide quality specific performance reports.

Analyze customer complaints, conduct root cause analysis and take corrective actions.

• Process Excellence
• Drive Top down and bottoms up ideation to identify improvement opportunities in the account to meet the productivity improvement targets.

Analyze the opportunities by demonstrating strong process knowledge, understanding of client business scenarios, understanding of constraints in implementation etc.

Lead small / medium size projects, perform project management activities.

Requirements :

• Professional experience in Leadership in Quality Dept in a shared service or BPO environment.
• Excellent interpersonal, communication and analytical skills.
• Six Sigma Green Belt, Lean certification and / or ISO is required.